Privacy Policy – Home Base

Last Updated: 05/05/2025

This Privacy Policy describes how the New Mexico Children, Youth, and Families Department (CYFD) collects, uses, and protects your personal information when you access or use the Home Base mobile application and website located at https://homebasecyfd.goodbarber.app (collectively, “Home Base”).

We are committed to protecting your privacy and ensuring transparency in how your data is handled, particularly in alignment with the General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA) and other applicable privacy regulations.

1. What Data Do We Collect?

CYFD may collect the following categories of personal information:

Name, email address, phone number
Profile photos (optional)
Images and videos submitted through forms or features
Messages and comments within chat or community features
Device data (model, operating system version, browser type, language)
Location data (if enabled)
Usage and activity logs

We do not collect or store financial or payment-related data through Home Base.

2. How Do We Collect Your Data?

You provide data directly when:

Registering for or logging into Home Base
Completing a form, uploading a photo, or sending a message
Submitting inquiries or accessing support
Enabling location services or media uploads

We may also collect data through analytics tools such as:

Firebase (https://firebase.google.com)
Countly (https://count.ly)

Cookies and similar tracking technologies may collect data when you access Home Base.

3. How Do We Use Your Data?

CYFD uses your data for the following purposes:

To provide, improve, and personalize your Home Base experience
To manage user accounts and communications
To share updates, events, or information related to CYFD services
To enable location-based features (if location is enabled)
To use submitted photos or text to promote community connection within the app (e.g., shared posts, comments, messages)

We do not sell your data or share it for commercial advertising purposes.

4. How Is Your Data Stored?

Your data is securely stored on encrypted servers located in France (Europe), via our application platform provider.

Data is retained only as long as necessary to fulfill the purposes described above. After that period, personal information is deleted using secure methods in compliance with data protection laws.

5. Marketing and Communications

We may send informational updates related to CYFD programs or Home Base features. You may opt out at any time by contacting us at:

homebase@cyfd.nm.gov

We do not share your information with third-party companies for marketing purposes.

6. What Are Your Data Protection Rights?

Under GDPR (if applicable), you have the right to:

Access your personal data
Request correction of inaccurate or incomplete data
Request erasure of your data under certain conditions
Restrict or object to the processing of your data
Request data portability
Withdraw consent at any time (where consent is used)

To exercise any of these rights, contact us at:

homebase@cyfd.nm.gov

We will respond within one month of receiving your request.

7. Privacy for Children

Home Base is designed to facilitate communication and support among CYFD staff, foster/resource parents, and caregivers. No features are designed to collect information directly from children under 13. If we learn that a child has provided personal data without appropriate guardian consent, we will delete such data immediately.

8. Cookies and Tracking Technologies

Home Base may use cookies and local storage to:

Maintain session state and login functionality
Track aggregated user behavior for performance improvement

You can set your browser or device to reject or delete cookies, though this may affect functionality.

9. Third-Party Services and Links

Home Base may contain links to external websites (e.g., training modules, resources). This Privacy Policy applies only to CYFD’s services. We are not responsible for the privacy practices of external sites.

If you use third-party login tools (e.g., “Sign in with Google”), those services may collect data per their own policies.

10. Data Security

CYFD takes data security seriously. We implement industry-standard protections including:

Encrypted data transfer
Secure cloud storage
Access restrictions based on job role
Regular data audits and privacy reviews

Despite our efforts, no platform is entirely immune from risk. Please protect your own credentials and notify us immediately if you suspect unauthorized access.

11. Changes to This Policy

CYFD may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates will be posted to this page with a revised "Last Updated" date.

12. Contact Us

For questions about this Privacy Policy, or to submit a data rights request, please contact:

Email: jonathan.salazar@cyfd.nm.gov
Mailing Address:
New Mexico Children, Youth, and Families Department
PO Box 5160
Santa Fe, NM 87502

13. Supervisory Authority Contact (GDPR Users Only)

If you reside in the EEA and believe your data protection rights have been violated, you may contact your local data protection authority. For France, this is the CNIL (Commission Nationale de l’Informatique et des Libertés):

Website: https://www.cnil.fr
Phone: +33 1 53 73 22 22